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Friday, January 30. 2009Professional Service Firm ImprovementsWhile searching the net for how to increase billable hours, I found an interesting article about business improvement in a professional service firm. It struck a chord with me, so I thought I'd share it with you. I have a few comments below about what I think of the article. -- Brad One thing is for sure, we are all busy busy busy on a daily basis. To the point that sometimes we get lost in it. We all know that being busy doesn't always mean being profitable, unless of course, you are concentrating your efforts on moneymaking activities. Years ago, we did an experiment with our team at Scenario Design as we needed to increase our overall efficiency and profitability. Before we made any shifts, we needed to know how much time we were all spending per day on non-billable activities. On a Monday morning, in our regular daily huddle, I asked everyone on the team to get a white piece of paper, a red pen and a green one (Being a very creative team of designers, I probably asked for specific Pantone Colors like PMS 485 for red and PMS 382 for green...ha! ha!). The mission was simple. To keep this piece of paper handy at all times for 14 days. Each team member was to draw a red line when doing Non-Billable tasks and a green line when working on Billable tasks or activities with an approximate time log for each task. The results were mind-blowing. Everyone was surprised as to how much time and energy was spent on non-billable or non-moneymaking opportunities every single day. It was a real eye opener for me, as an entrepreneur, needing to be more profitable without necessarily hiring more employees. THE FINDINGS:We were shocked to find out that our main production designer, who was hired to be our #1 "production profit centre" because of his amazing talent and speed, was only working on billable activities at an astonishing low rate of 46%. Our senior designer was on average billing only 39% per week, and the list goes on. Trust me when I say knowing is half the battle. THE #1 PROBLEM:It's amazing what you can find when you are actually looking. Our #1 problem was our unprofitable habit of working way more hours than estimated or proposed to the client. Sound familiar? In actuality, a lot of our team's time was billable...but was not accounted for nor billed because the project had gone over and beyond our initial proposal and no one felt like we could bill those extra hours at that point...and they were partially right. Rule of thumb: never spend someone else's money without letting them know first. THE PIVOTAL SHIFTS:Once we were aware of everyone's efficiency or deficiency patterns, we then made 6 pivotal shifts:
THE RESULTS:We grew an astonishing 85% that year alone without hiring anyone new...and we did it pretty effortlessly when all considered. This simple mission allowed us to uncover and course-correct a few major growth blocks, or potholes as I like to call them. Don't operate your business blindly. Know your numbers...including your team's efficiency rates and go from "Survive" to "Thrive."
My View on Isabelle's Article: In working for a professional services company, it's amazing to see how the profitability of the business affects the culture and future growth. When you've built a company based on service, you should remain aware of the costs associated with doing business, and realize what margin you can reasonably expect. As you increase your billable time (by following what Isabelle did), you'll notice that you're able to provide quality work and get compensated for the value you add. In the end, everyone benefits. This increases morale of clients and employees alike, and begins what I've recently learned is called a "Virtuous Cycle." More on that in an upcoming post! Please, tell me what you think of Isabelle's article, and how does it relate to your business?
Posted by Brad Fair
in Business Tools, Entrepreneurship, Management
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05:47
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Wednesday, January 28. 2009Crucial Factors in the Five Stages of GrowthAnother one straight out of the Harvard Business Review, this time from well before I was born! The authors of this article assert that there are five stages of growth in a business, and that they are non-linear in nature. Not all companies will go through all stages, and the stages don't progress in the same order for every company. Here they are:
The interesting thing about these "key factors" is that they are ALL important, but that in each stage some are more important than others. According to the authors, here is what you should focus on in each stage:
Posted by Brad Fair
in Business Planning, Entrepreneurship, Management, Marketing, Technology
at
06:17
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Friday, January 23. 200912 Characteristics Essential for EntrepreneursI am fortunate to stand on the shoulders of Brad Sugars, founder & CEO of ActionCOACH, and the more than 1200 ActionCOACH business coaches located in 29 countries. While thinking about the topic for this article, I came across an article published in ActionSTEPS, our weekly newsletter to business owners. This article so effectively expounded upon my recently published six part series on the Entrepreneur Ladder, that I decided to use it as the basis for today’s column. By examining the 5 levels of the Entrepreneur Ladder we gain a better understanding of the fundamentals that distinguish ordinary entrepreneurs from the extraordinary. There are certain traits common among successful entrepreneurs. While individual entrepreneurs have many unique traits that are not common to others; all entrepreneurs do share a kindred spirit, a certain type of constitution and outlook, with a special drive and willingness to do what it takes. This article examines a dozen characteristics that are within successful entrepreneurs, without which most people fall short of success in entrepreneurial endeavors. #1 ConfidentConfidence, a hallmark of the entrepreneur, can be developed over time. Many confident individuals gained their sense of self esteem and faith in their ability to overcome challenges by acting, even when they lacked the confidence, and then growing in strength and belief through seeing results. #2 Sense of OwnershipEntrepreneurs take responsibility for problem solving. Rather than viewing a problem as someone else’s, entrepreneurs see it as their own and take pride in finding solutions. Rather than controlling situations in an attempt to possess them, entrepreneurs teach others how to take charge. Clever entrepreneurs use individual accountability in the ultimate pursuit of profitability, teamwork, and overall success. #3 Able to CommunicateCommunication is the key to successful relationships with people. Entrepreneurs work to hone communication skills, written, spoken, and non-verbal body language. Above all, entrepreneurs develop a keen ability to listen to what others are trying to say. #4 Passionate LearnerEntrepreneurs are often “autodidactic” learners, which means that much of what they know they learned on their own by seeking information, asking questions, reading, and research. They are also quick to learn from their own mistakes. True entrepreneurs surround themselves with those who know more than they do in related disciplines. #5 Team PlayerBusiness owners who have not mastered team building become enslaved to the daily tasks of running their business. They shoulder the whole burden for themselves, and will never advance up the e-ladder to building a business that works without them. Entrepreneurs master team building. #6 Systems-OrientedGood systems leverage entrepreneurs, allowing greater results over time with less exertion or resources. Entrepreneurs rely upon systems before they rely upon people. They implement system-based solutions before human solutions, recognizing that most routine problems are not people problems, but system problems. #7 DedicatedEntrepreneurs dedicate themselves to the fulfillment of their plans, visions, and dreams. It is that tenacity of purpose that generates focus and electricity throughout their entire organization. #8 GratefulBeing grateful for what we have opens us to receive more. Those who are grateful appreciate and nurture what they have. Entrepreneurs learn to take nothing for granted in this world. Thankfulness for their skills, employees, and blessings reminds them that riches and wealth are not about “stuff”, but are about fulfillment, satisfaction, and the pleasure that comes from one’s accomplishments and contributions. #9 OptimisticEntrepreneurs see setbacks as bargain priced tuition for the business lessons gained through firsthand experience. They remain steadfastly faithful to their vision and refuse to give in to fear. #10 GregariousBecause business is all about people, entrepreneurs tend to be socially outgoing. They have the ability to contagiously share excitement about their ideas, products, and services. They tend to be fun-loving, both on and off the job. #11 Lead by ExampleEntrepreneurs are skilled at leading others through their enthusiastic approach to life. They know the importance of teamwork, and they understand the need to appreciate others, support them, and reward them. True leaders do not become indispensable; otherwise things fall apart in their absence. As retired United States Air Force Major General Perry M. Smith once wrote, “Leaders who share their power and their time can accomplish extraordinary things. The best leaders understand that leadership is the liberation of talent; hence they gain power not only by constantly giving it away, but also by not grabbing it back.” #12 Not Afraid of Risk or SuccessMany people could be successful if they only took calculated risks. Unfortunately many people who do take chances and become somewhat successful find the realization of their dreams an overwhelming possibility, so they sabotage their continued success by retreating back into a comfort zone of smallness. Entrepreneurs realize that due diligence and reliance upon their skills and honed intuition is far superior to paralysis by fear. Do these characteristics resonate with you? Then join us in the great American dream of entrepreneurship! Rob Garibay is a local business owner and business coach with 30+ years of business experience. Forward your business questions to: 405 573-6537 or robgaribay@actioncoach.com
Posted by Rob Garibay
in Entrepreneurship, Personal Development
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05:49
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Tuesday, January 20. 2009Three Questions Every Entrepreneur Must AskStraight out of the Harvard Review from Nov-Dec. of 1996, these questions are still relevant today. Of all of the businesses that start, a staggering number fail. Every time I hear the number of successful businesses, it lessens and lessens. I recall hearing most recently that one hundredth of one hundredth sounds about right. As a young entrepreneur, these three questions can help your chances of success by:
Where do I want to go?As an entrepreneur, you needs to consider what you want personally from the business(es) you start. Are you looking to get filthy rich? Have an outlet for creative talent? Spend more time with the kids, or on vacation? None of these are bad things, but each one lays a separate foundation for the company you will create. Once you pinpoint what you want from your business, you should give serious thought to what it really takes to get there. If you're looking for filthy rich, you'd better be capable of the long term risks, late night hours, and delegation of your company. If you want to spend more time with the kids, or go on more vacations, realize that the way to do that is not by spending all day every day slaving over that next deliverable. You need to create a company that will facilitate those goals! I mention this under the "Where do I want to go" heading because you may need to reconsider your goals after considering the type of business you need to create. How will I get there?Be clear in planning how to get where you want to be. Account for geographic reach, policies, rates of growth, decision making, and financing the business. As Albert Einstein said, "You do not really understand something unless you can explain it to your grandmother." If you can't articulate your thoughts on how to get there, you should take a second (or third) look. Make sure that your plan, whatever it may be, can generate sufficient growth and profit. If money is to business what ATP is to humans (think oxygen), then you'll need enough of it to keep going. Also, ensure that your plan accounts for the fact that "stuff happens." Over the next ten years, there will be significant technological change, political change, and economic change. You can't be prepared for everything, but having thought through what you can definitely helps. Can I do it?When I read this question, I instictively said "Yes!" After further consideration, this question is much more difficult to answer. Even if your strategy is flawless, it's worth nearly nothing if you can't execute. Can you get the resources you need to succeed? Can you help develop your employees to their fullest? When asking this question, consider that you will need to establish the infrastructure to facilitate your company's operations. If you want to grow quickly and sell, you'll need to develop systems of delegation, financial management, and much more. If you are looking for freedom to spend time with your family, you'll need to ensure that your business can handle not having your undivided attention all the time. Lastly, know that as your business grows, your role will likely need to change. You may start on the front lines, doing the day-to-day. As time goes on, you'll find that your role develops to a management role, where you spend your time training and teaching. SummaryThese three questions are admittedly extremely difficult, but they must be asked. Make sure to revisit these questions as time progresses - goals aren't static all throughout your life. Likewise, each of these questions build off the other two, so your answers may vary widely the next time you think about them.
Posted by Brad Fair
in Business Planning, Entrepreneurship, Personal Development
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20:43
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